Within 14 days of receiving your candle, If for some reason you wish to return your purchase, please email firstname.lastname@example.org, with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, candlemfg.com will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning. The return process will be completed if the merchandise is returned to Candle Mfg. within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen-day time frame, we unfortunately, will not be able to accept the return. Once your return has been received by one of our distribution centers you will be refunded the amount paid on your credit card, less original costs. Please note, you are responsible for all shipping and customs charges associated with returning an order.