FAQ

Shipping

US Candle orders are shipped from California and will normally arrive to you within 2-5 business days from time they are shipped. Canadian and International orders are shipped from Vancouver, Canada. Candles are shipped by ground unless you choose an expedited shipping option. Candles normally ship within 24-28 hours of when you place your order (Monday to Friday).

Payment

We accept Visa, Master Card, and American Express.

Custom Candles

We offer custom molded candles of all types. Email us: info@candlemfg.com for more info.

Wholesale

If you're a retailer that would like to sell Candle Mfg. products in your store or on your website, please contact us. info@candlemfg.com

Shipping damage

If your candle shows up and has been broken or damaged during shipping, please email us within 24 hours of the delivery with photos.

Full price item policy

All full-priced items† are eligible for a return within fourteen business days. Items must be un-used and in the original packaging. A copy of your receipt or proof of purchase must also be included with your return. Should you wish to exchange a product, simply return the product back to us and purchase the new style that you are looking for. *please refer to the return process outlined below. † Except custom neon orders and Candle Mfg. Collection pieces. Custom neon orders and Candle Mfg. Collection pieces are final sale.

Sale price item policy

All sale items are final sale and not eligible for a return.

Returns

Within 14 days of receiving your candle, If for some reason you wish to return your purchase, please email info@candlemfg.com, with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, candlemfg.com will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning. The return process will be completed if the merchandise is returned to Candle Mfg. within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen-day time frame, we unfortunately, will not be able to accept the return. Once your return has been received by one of our distribution centers you will be refunded the amount paid on your credit card, less original costs. Please note, you are responsible for all shipping and customs charges associated with returning an order.

Terms of service

To make a purchase on Candle Mfg., browse a category under the ‘shop’ header and click to add items to your shopping cart. You can view your shopping cart at any time by clicking on the shopping cart link found at the top right-hand corner of your screen. Once in the shopping cart, you will have the ability to update items and quantities before checkout. Prior to checkout you will be required to set up your Candle Mfg. account. Here, you will be able to update personal information such as contact information, billing and shipping address. You will also be able to track your current orders and the status of any approved returns. Once your account is set up you will be able to log in prior to future purchases on Candle Mfg..

Item availability

Candle Mfg. tries to ensure that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and you will be given the option to either change or cancel your order.

Tracking your order

Once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. An email will also be sent to you once your order has shipped, and will include your tracking number. If you've created and account, you may also log in to your account, where you can view your tracking number.

Privacy policy

Candle Mfg. considers your privacy and online safety of utmost importance. By placing an order with Candle Mfg. you give us your consent to process and use your personal data in accordance with this privacy policy. All personal information collected will only be used to contact you regarding your orders or returns. With a Candle Mfg. account, you will automatically be added to our mailing list. should you wish not to receive updates you may unsubscribe from our mailing list at any time by clicking ‘unsubscribe’ found on the bottom of any newsletter sent to your email. Please note, Candle Mfg. does not knowingly collect personally identifiable information from anyone under the age of nineteen. Please do not submit any personal details if you are under nineteen years of age – you may rely on your parent or guardian to assist you. Candle Mfg. will not disclose any personal data to outside organization or party unless required by law or in connection with a legal claim or proceeding. Candle Mfg. may provide certain information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners. Please note, our service providers (ie. web hosting, credit card processing and others) may have access to all or parts of the information we maintain. All such information to third parties is limited to the information required to perform their functions. We seek to limit third-party use of information, however we are not responsible for such third-party use of information that is not in compliance with this policy. We reserve the right to transfer or ascandle all information pursuant to a merger, sale, reorganization, purchase or other transaction relation to Candle Mfg..

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